Welcome to Host Jackers! We are dedicated to providing high-quality web hosting and related services. This Services Policy outlines our terms for service usage, support, and compliance requirements.
1. Service Overview
Host Jackers offers a variety of digital services, including but not limited to:
Shared Hosting
VPS Hosting
Dedicated Servers
Domain Registration
SSL Certificates
Website Security & Backup Solutions
Managed Hosting & Support
Each service is subject to the terms outlined in this policy and our Terms of Service.
2. Service Activation & Delivery
Immediate Provisioning: Many of our services, such as shared hosting and domain registration, are provisioned instantly upon payment verification.
Manual Processing: Certain services, including dedicated servers or custom configurations, may require up to 24-72 hours for setup.
Delivery Confirmation: You will receive an email with login credentials, setup instructions, and service details upon activation.
3. Service Usage & Compliance
To ensure fair and legal use of our services:
Prohibited Activities: You may not use our services for spamming, illegal content distribution, hacking, or any activity violating applicable laws.
Resource Usage Limits: Clients must comply with allocated bandwidth, storage, and CPU limits per their selected plan. Excessive use may result in warnings, restrictions, or service suspensions.
Security & Privacy: Clients are responsible for maintaining the security of their accounts, passwords, and hosted content.
4. Billing & Payments
Subscription Model: Most services operate on a recurring subscription basis (monthly, quarterly, or annually).
Renewals: Clients are responsible for ensuring timely renewal of their services to prevent interruptions.
Late Payments: Accounts past due may face suspension or termination after a 3-day grace period.
5. Refund & Cancellation Policy
Money-Back Guarantee: Select hosting plans come with a 30-day money-back guarantee (excludes domain registrations and dedicated servers).
Cancellation Requests: Clients may cancel services via their account dashboard. Refunds are subject to our Refund Policy.
6. Technical Support & Service Uptime
Support Availability: Our support team is available 24/7 via ticketing, live chat, and email.
Service Level Agreement (SLA): We guarantee 99.9% uptime for our hosting services. Downtime beyond this may be eligible for compensation per our SLA.
7. Contact Us
For any service-related inquiries, reach out to us:
📧 Email: support@hostjackers.com
🌐 Website: https://hostjackers.com
By using our services, you agree to comply with this policy. We reserve the right to modify these terms at any time.